Veterinary Jobs in Fletcher, NC

Fletcher Animal Hospital proudly provides the dogs, cats and exotics of Fletcher, NC and beyond with daytime pet urgent care, emergency, puppy/kitten and adult wellness, dentistry, & surgery.

More about the Role:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

No holidays or weekends!

Competencies:

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program
• Personal Pet Discount

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range:

USD $15.00 – USD $18.00 /Hr.

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Fletcher Animal Hospital proudly provides the dogs, cats and exotics of Fletcher, NC and beyond with daytime pet urgent care, emergency, puppy/kitten and adult wellness, dentistry, & surgery.

Essential Responsibilities:

• Examine and treat companion animals to detect and determine the nature of disease or injuries.
• Operate diagnostic equipment and collect diagnostic samples as well as interpret results.
• Advise pet owners on preventative care and treatment options.
• Perform surgery and prescribe medication as needed.
• Provide counsel around pet end of life care.
• Maintain patients’ medical records.
• Ensures compliance with veterinary ethics and relevant statues, policies, and procedures.

Requirements/Qualifications:

• Doctor of Veterinary Medicine degree from an accredited AVMA institution.
• Appropriate state licensure.
• Eligibility to obtain DEA/BNDD.
• Excellent verbal and written communication skills.
• Demonstrates professional and courteous presentation consistently with staff and clients.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.

Benefits Offered:

• Competitive Compensation
• Unlimited personal time
• Bonus incentives
• Health insurance; dental insurance; vision insurance
• Retirement benefits (401(k), Roth(k) with match)
• CE and licensure reimbursement 
• Flexible work schedules
• Managing career path development
• Employee Assistance Program
• DVM Referral Program
• Mental Health Resources
• Relocation assistance available

All salary ranges are negotiable based on experience

Pay Range: $ USD $100,000.00 – USD $120,000.00 /Yr.

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Fletcher Animal Hospital proudly provides the dogs, cats and exotics of Fletcher, NC and beyond with daytime pet urgent care, emergency, puppy/kitten and adult wellness, dentistry, & surgery.

Position Purpose:

Come extern with us!

Heartland Veterinary Partners’ Vet Tech Externship Program works to provide paid externship support for veterinary technician students.

Externship length & requirements are dependent upon your university.

Requirements/Qualifications:

Eligibility

Must be currently enrolled in an accredited Veterinary Technician School

Apply Here

Fletcher Animal Hospital proudly provides the dogs, cats and exotics of Fletcher, NC and beyond with daytime pet urgent care, emergency, puppy/kitten and adult wellness, dentistry, & surgery.

Position Purpose:
Come extern with us!

Heartland Veterinary Partners’ Externship Program works to provide 1st-4th year veterinary students with hands-on experience and mentorship to help have them ‘practice ready’ by their first day in practice.

Externships are typically 2 weeks long and Heartland will cover the cost of lodging if needed.

Length of externship is flexible & we can support your preceptorship documentation as well.

Requirements/Qualifications:

Eligibility

Must be currently enrolled in an AVMA Accredited Veterinary School

Must be able to provide student PLIT

Apply Here